Frequently Asked Questions

How do I book an appointment?

You can book an appointment by calling us directly or visiting our garage. You can also book on our website at https://md-autocare.co.uk/bookonline

Do you work with all makes and models?

Yes, our experienced technicians work on all vehicle makes and models. From small cars to larger commercial vans, even hybrids and electric vehicles, we have all the expertise and equipment to service your vehicle properly.

What payment methods do you accept?

We accept various payment methods for your convenience including all major credit and debit cards (except AMEX) and cash.

Do you provide quotes before starting work?

Yes, we always provide detailed quotes before beginning any work. We'll explain what needs doing and why, ensuring you can make informed decisions about your vehicle repairs.

Can you work on my car if it's still under manufacturer warranty?

Absolutely! We use manufacturer-approved parts and procedures, ensuring your warranty remains valid. We can perform all routine maintenance and repairs without affecting your manufacturer warranty. Just make sure to let us know you have a warranty before we start work.

What is a DPF and why does it need cleaning?

A Diesel Particulate Filter (DPF) captures harmful soot particles from diesel engines. Over time, these filters become clogged and need professional cleaning to maintain engine performance and meet emissions standards. Signs that your DPF needs cleaning include DPF warning light, reduced power, increased fuel consumption, or limp mode activation. Regular motorway driving helps prevent DPF clogging, but professional cleaning may still be necessary.

Why isn't my air conditioning working?

Common AC problems include low refrigerant levels, blocked filters, faulty compressors, or electrical issues. Our air-con servicing and re-gas service can diagnose and fix most AC problems.

Why is my engine warning light on?

The engine warning light can indicate various issues from simple problems like a loose fuel cap to serious engine malfunctions. Our diagnostic equipment can quickly identify the exact cause and recommend appropriate repairs.

How do I know if my exhaust needs repair?

Signs include loud noises, visible smoke, rattling sounds, decreased fuel efficiency, or failing the MOT emissions test. A properly functioning exhaust is essential for your vehicle's performance and environmental compliance.

Can I drive with a damaged exhaust?

While you may be able to drive with minor exhaust damage, it can affect your vehicle's performance, fuel efficiency, and emissions. Severe damage could make your vehicle illegal to drive and dangerous due to carbon monoxide exposure.

When should I replace my timing belt?

Timing belts typically need replacement every 40,000-100,000 miles or 4-6 years, depending on your vehicle manufacturer's recommendations. Check your owner's manual or contact us for your specific vehicle's requirements. A broken timing belt can cause severe engine damage, potentially requiring a complete engine rebuild or replacement. This is why preventive timing belt replacement is crucial and much more cost-effective.

What are signs of clutch problems?

Common clutch problems include difficulty changing gears, slipping clutch (engine revs but car doesn't accelerate), burning smell, vibrations through the clutch pedal, or the biting point changing significantly.

How do I know if my brakes need repair?

Warning signs include squealing or grinding noises, vibrations when braking, soft or spongy brake pedal, longer stopping distances, or the brake warning light appearing on your dashboard. Any of these symptoms require immediate attention.